International Student Services / Emergency Procedure

Emergency Procedure When ISS is Closed


Life-Threatening Emergencies

Examples of life-threatening emergencies include personal injury, automobile accident, missing persons, suicidal/homicidal thoughts, natural disasters (wind, flood, etc.), security threat, sexual assault, violence.

  • Call 911. 
  • After you receive assistance, notify ISS. Do not call 911 for immigration-related questions.
 

Immigration-Related Emergencies

Examples of immigration-related emergencies include loss of passport or other important documents while overseas, problems at U.S. Port of Entry, immediate threat of deportation from the U.S.

  • Call CSUF Police Department at (657) 278-4308. Explain your situation and the respondent will transfer your call to the appropriate person to assist you.

Please note: The need for a travel signature on immigration I-20/DS-2019 documents is not an emergency. Please see below on how to resolve the issue.

 

Non-Emergency Immigration-Related Issues & Questions

Issue Solution
I need a travel signature.
  1. Submit a Travel Signature Request form.
  2. Email ISS and explain your situation. Always include your full name and CWID in the email.
  3. A staff member will process your request when the office reopens.
I lost my I-20 or DS-2019.
  1. Submit a Request for Reprint form to request a new I-20 or DS-2019.
  2. Email ISS and explain your situation. Always include your full name and CWID in the email.
  3. A staff member will process your request when the office reopens.
My passport was lost/stolen.
  1. If you are in the U.S., contact your embassy to apply for a replacement. Some embassies may require a police report in the case of a stolen passport. If your paper I-94 card has been lost as well, you must file an application with USCIS for a replacement.
  2. Schedule an appointment with ISS when the office reopens so we can assist you further.
My Visa is delayed.
  1. Let your department know about the delay, and ask if they can accommodate a late arrival.
  2. Contact ISS when the office reopens to explore your options.
I am a new student in need of I-20/DS-2019.
  1. If you have been admitted to the CSUF for the upcoming semester and need an I-20 or DS-2019, make sure that you have accepted your CSUF Admission Offer and submitted financial documents to the International Admissions Office.
  2. If you have completed the steps above and still have not received your I-20 or DS-2019, email the International Admissions Office and a staff member will respond to your inquiry when the office reopens.
I have questions about the health insurance.
  1. For questions about your health insurance, please visit our Health Insurance website for further information.
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