International Student Services / Health Insurance

ISS advising

Health Insurance

 

In order to meet health insurance requirements for international students, Cal State Fullerton requires all enrolled F-1/J-1 students to purchase the Aetna Student Health Plan provided by JCB Insurance Solutions.

Only CSUF international students in F-1 and J-1 status are eligible for this plan. If you have any other non-immigrant status or permanent residency, you are not eligible for this plan.

CSUF International students on either F-1 or J-1 visa status will not be able to register for classes without first purchasing the CSUF international student health insurance. The comprehensive insurance program includes coverage for accidental injury/sickness, medical evacuation, and repatriation and is also valid when traveling outside the United States.

Purchase Insurance

How to Purchase CSUF International Student Health Insurance

Depending on your study program, you may purchase the health insurance in different ways:

  • One payment: coverage for one year, August 1 to July 31
  • Split/Two payments:
    • Fall coverage: August 1 to December 31
    • Spring/Summer coverage: January 1 to July 31
  • Term by term payment
    • Fall coverage: August 1 to December 31
    • Spring coverage: January 1 to July 31
    • Summer coverage: June 1 to July 31
  • Term by term payment:
    • Fall coverage: August 1 to December 31
    • Spring coverage: January 1 to May 31

Students who have applied or received approval for Post-Completion OPT may purchase the Aetna Student Health Insurance plan under certain conditions. Please note that STEM-OPT students are not eligible for this insurance coverage. Additionally, you must meet the following conditions:

  1. You must be currently enrolled in the student health plan for this university (or) within 30 days of your plan expiration date.
  2. You must have a valid EAD or I-797 receipt notice – document upload is required.
  3. You must maintain continuous coverage – no gaps in coverage are allowed.
  4. You are only eligible for the student insurance plan for a maximum of two quarters beyond graduation.

Coverage dates for each quarter are specified below. Be prepared to provide JCB with one of the following documents: copy of OPT Application, or copy of Form I-797 USCIS Notice Receipt, or copy of OPT EAD.

  • OPT Quarter 1: August 1 to October 31
  • OPT Quarter 2: November 1 to January 31
  • OPT Quarter 3: January 1 to March 31
  • OPT Quarter 4: April 1 to June 30

How to Purchase if Graduating Spring or Summer Term

Deadline to purchase: August 30

If you are graduating in a Spring or Summer semester and have applied for Post-Completion OPT and meet requirements 1-4 listed above, you can purchase Quarter 1 online on the JCB Website before August 30. Please note you can only extend coverage for one additional quarter, which would be Quarter 2. To extend coverage, watch for a renewal email from JCB Insurance Solutions containing a special enrollment link that you can use to buy the next quarter of OPT insurance. Deadline to purchase your health insurance renewal is November 30. No exceptions.

Coverage Dates for Spring/Summer Graduates

OPT Quarter 1: August 1 to October 31

OPT Quarter 2: November 1 to January 31 (Renewal Deadline = November 30)

How to Purchase if Graduating Fall Term

Deadline to purchase: January 30

If you are graduating in a Fall semester and have applied for Post-Completion OPT and meet requirements 1-4 listed above, please email studentservices@jcbins.com to purchase Quarter 3 before January 30th. Please note you can only extend coverage for one additional quarter, which would be Quarter 4. To extend coverage, watch for a renewal email from JCB Insurance Solutions containing a special enrollment link that you can use to buy the next quarter of OPT insurance. Deadline to purchase your health insurance renewal is April 30. No exceptions.

Coverage Dates for Fall Graduates

OPT Quarter 3: January 1 to March 31

OPT Quarter 4: April 1 to June 30 (Renewal Deadline = April 30)

Steps to enroll

  1. Go to jcbins.com
  2. Type Cal State Fullerton in the search box.
  3. Select your plan year, student category, and click Go.
  4. Scroll down to Get Started. Select your academic level and indicate if you have dependents that will be living with you in the U.S. (a spouse or children). If not, select zero.
  5. Select your coverage term. (The coverage term should correspond with your intended semester of attendance.)
  6. Click Download the Plan Brochure to download and save the details of the health insurance plan.
  7. Read the Important Enrollment Information. If you agree, select Yes, I agree to the above information and click Continue to Next Step.
  8. Create an account, complete the form and pay with a credit card.
  9. Print the confirmation page and save a copy for your records.
  1. Go to jcbins.com
  2. Type Cal State Fullerton in the search box.
  3. Select your plan year, student category Non Degree USA/Exchange Students, and click Go.
  4. Scroll down to Get Started. Select your academic level and indicate if you have dependents that will be living with you in the U.S. (a spouse or children). If not, select zero.
  5. Select your coverage term. (The coverage term should correspond with your intended semester of attendance.)
  6. Click Download the Plan Brochure to download and save the details of the health insurance plan.
  7. Read the Important Enrollment Information. If you agree, select Yes, I agree to the above information and click Continue to Next Step.
  8. Create an account, complete the form and pay with a credit card.
  9. Print the confirmation page and save a copy for your records.
international student holds

International Student Holds

Degree-seeking international students will have a "International Student Hold" on their student account which can be removed after purchasing valid health insurance. ISS will automatically receive a notification email after your purchase, so there is no additional need to contact our office or JCB Insurance Solutions. Please allow 3-5 business days to remove the International Student Hold from your student account. 

Government-Sponsored Students

Government-sponsored students may be exempt from purchasing the Aetna Student Health Plan from JCB Insurance Solutions if they can provide documentation that their government will be purchasing a U.S. health insurance policy. If you are a government-sponsored student and believe you are eligible for an exemption, contact your financial sponsor to provide our office with an updated financial guarantee. Allow a few days for processing and removal of the hold. 

health care professional working at CSUF

Using Your Health Insurance

Obtain your insurance ID card

The Aetna Insurance Company does not print and mail medical insurance cards. By default, all cards will be electronic and can be printed or saved using the following instructions:

  1. Go to aetnastudenthealth.com
  2. Select your school name from the drop down menu and click on view your school
  3. Select the Get your ID card link
  4. Enter your CWID and Date of Birth (DOB) in the field and click the Submit button
  5. Print a copy of the card or Print to PDF and save to your mobile device

If you are unable to access your ID card and are getting error messages, it could be due to inaccurate enrollment information you provided to JCB. You can access your JCB account to verify the enrollment information, or you can contact JCB directly at 714-869-2961 or studentservices@jcbins.com.

Medical Care Options

Sick and need immediate help? If so, review our infographic which summarizes the information below.

CSUF offer a variety of health related services under the heading of “Student Wellness,” which are funded by the required Student Health Fee that all matriculated students must pay. You are not eligible to use these services if you do not pay the Student Health Fee. The Student Health fee provides basic medical and counseling services to students, including Government-Sponsored, making these services either free or at a significantly reduced cost. CSUF students eligible for these basic services are also eligible for the same coverage at all CSU campuses. See below for an overview of the Student Wellness programs:

  • Health Services: services include but are not limited to primary care, gynecology, lab testing, pharmacy, physical exams and physical therapy.
  • Counseling and Psychological Services: services include a variety of counseling types, psychiatric, crisis and case management support.
  • Disability Support Services: services include various forms of academic accommodations and interventions for learning or physically disabled CSUF students.

Students who are covered by Aetna can call the Aetna Advice Nurse 24 hours a day, 7 days a week at 800-556-1555. The Aetna Advice Nurse can help to determine and understand symptoms, learn about treatment options and decide whether a visit to the doctor or hospital is necessary.

There are multiple ways to find a doctor, hospital or pharmacy that are covered under your Aetna Student Health insurance plan.

Option 1: Website

  1. Go to aetnastudenthealth.com
  2. Enter your school name in the "Find your school" field
  3. Select the Find a doctor, hospital or pharmacy link
  4. Click the Find a network provider button
  5. Register if needed or login to your account and use the Directory of Health Care Professionals (DOCFIND) tool to find and/or schedule with a Doctor, hospital or pharmacy.
or

Option 2: Toll Free Phone Number

Call the Aetna Student Health customer service phone number at 877-480-4161 to speak to an Aetna representative and get assistance in locating Aetna network care providers, practitioners or facilities.

or

Option 3: Mobile App

Download the Aetna Mobile app on your Apple or Android phone, login/register an account and click the Find Care button to search for a doctor or facility within the Aetna network.

If you are having issues creating your Aetna account for the first time, it could be due to inaccurate enrollment information you provided to JCB. You can access your JCB account to verify the enrollment information, or you can contact JCB directly at 714-869-2961 or studentservices@jcbins.com.

Handouts

 

Contact Us

Have questions about health insurance? Please send us a note and a staff member will get back to you soon as possible.

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